Tobacco Track and Trace – are you ready?

Update 1st July 2022

From the 1st July, the UK Government appointed Dentsu to manage the flow of information used in the Track & Trace system.

Dentsu have now taken over from De La Rue.

For all retailers who sell tobacco, their EOID and FID codes, and all other details held on the system, have been automatically transferred to Dentsu.

There is no change to how retailers buy and sell tobacco products.

You will receive an email from "" that includes log-in details for the new Dentsu Track & Trace web site, where Retailers will be given a default password that must be changed when you first log on to the new Dentsu system. The Dentsu web site address for UK registrations.

In May 2019, the tobacco regulations changed and Bestway is here to help . . .

What is Tobacco Track and Trace?

This is a new government legislation, which means that anyone selling cigarettes and hand-rolling tobacco products will need to register for their own unique operator 'codes' in order to purchase and sell tobacco, so all sales of tobacco can be tracked and traced back to where they came from.

What do you need to do if you sell tobacco?

The regulations require all retailers to have an Economic Operator ID (their own unique ID code registered to their business) and a Facility ID (a unique ID code for each store or premises which sells tobacco). To purchase the new Track and Trace cigarettes and hand-rolling tobacco, you will need your codes.

To obtain the codes, retailers must apply to a government appointed ID issuer.

To apply for your codes please click on the link below and create an account.

Click here

Please ensure we have your correct ID codes: Fill them in here.

Find out more about Track and Trace here