As your wholesale partner, we would like to inform you of a change to our operations which will take effect as of 7th October 2019.
In order to improve our service, we will be increasing our minimum order threshold for free Drop & Drive delivery from £750 to £1000 (excluding Tobacco & VAT) from 7th October.
Orders not reaching this threshold will incur a £25 (+VAT) delivery service charge.
If the combined total of orders at the time of delivery is less than £500 (excluding Tobacco & VAT) the order will not be eligible for delivery; however it can be collected at no charge.
Please refer to the summary below:
|Locally picked order (from depot, primarily ambient + frozen)||Delivery / collect options||Centrally picked order (from CDC, primarily chilled)||Delivery / collect options|
|Locally picked order over £1,000||Free delivery.
OR FREE collection from depot
|Centrally picked order over £100 (if ordered with locally picked ambient + frozen order over £1,000)||Added to locally picked ambient + frozen delivery free of charge|
|Locally picked order £500-£1,000||£25 delivery charge.
OR FREE collection from depot
|Centrally picked order over £100 (if ordered with locally picked ambient + frozen order £500-£1,000)||Added to locally picked ambient + frozen delivery for no additional charge|
|Locally picked order under £500||No delivery available.
FREE click and collect available on Locally picked order.
|Centrally picked order under £100||Chilled products from CDC not available for orders under £100.|
|No locally picked order||Delivery not required||Centrally picked order of any size||No delivery. Centrally picked chilled order can only be delivered with locally picked ambient + frozen delivery|
We are committed to providing the best customer service for all our delivered, collect and cash & carry customers, and as such are continuously reviewing the best way to operate in an efficient way to positively impact your customer experience.
This change will enable us to continue offering an efficient delivered service to an increased number of customers. It also means that we can continue to invest in the competitive prices and promotions across our products that support you in running your own businesses profitably.
Orders must meet a minimum of £500 (excluding tobacco and VAT) to qualify for our *Drop and Drive delivery service.
Any subsequent orders placed in time for us to pick together will be included in the minimum quantity but if at the point of pick the order(s) total has not reached £500 we will not be able to deliver your goods.
Orders which are handballed on delivery will incur a £25 plus VAT charge. This will be in addition to the Drop & Drive Delivery charge of £25 plus VAT for orders below £1,000.
* Drop and Drive – the palletised or caged delivery of Goods to the kerbside or threshold of Your store.
** Handballing – Either the breakdown of palletised or caged delivery of Goods, or movement of the complete pallets or cages to different parts of the store in addition to Drop and Drive.
Click & collect is available for all our customers from any of our 62 depots nationwide and there is no minimum spend.
Some of our chilled and bakery products are delivered from our central warehouse to ensure the longest possible date life.
There is a £100 minimum spend on these items.
If you are eligible to purchase these products you will be able to identify them by this symbol:
Please note all centrally picked items must be purchased in conjunction with £500 main order excluding tobacco and VAT.